Avero Single Server Mentoring has helped us realize a significant return on investment while improving the consistency of the guest experience across our restaurants. By developing our managers into mentors and educating our servers, it has helped build a culture of accountability and shared success across Romano’s Macaroni Grill.
In today’s fast paced business environment, you cannot afford to be without essential business tools, just as you would never venture flying a plane in the darkness of night without instruments. Avero Slingshot gives you the easy-to-use guidance you need for your business in order to make quick and intelligent decisions to boost your profitability, make better decisions regarding your guests and team members, and the business overall. We have been using Avero Slingshot in our restaurants for over ten years and can’t imagine operating without it.
Slingshot allows us to make informed business decisions. Rather than guessing who our top performers are, we know who they are. The Avero team is instrumental to the success of their product. They are extremely hands on when it comes to training.
I don't want my managers "pulling reports," I want them making informed decisions and implementing them in the restaurants. Slingshot allows them to identify opportunities in the restaurant, and measure their success.
The benefit of Avero Slingshot is that it is a 'one-stop-shop' for all of our restaurants' analytic needs. But it’s the human element behind their product that really differentiates Avero and our partnership with them. Their account managers listen to our business needs and ensure my team and I have the information we need to achieve our goals.
Avero Single Server Mentoring is a revolutionary product for our industry – it gives us actionable insights and helps us get results. We were able to capture the lost revenue opportunity that exists within any restaurant. Avero’s solution fits seamlessly into our organization, and was easy to implement and execute.
Our GM and Chef teams use Avero Slingshot every day. From analyzing sales data to using hourly reports to forecast business levels, we've got the information we need to make informed decisions rather than shooting from the hip. And the daily logbook emails are essential to staying in touch, no matter where we are.
We draw insights from thousands of transactions with a combination of Avero’s business intelligence and server mentoring tools. Our service team realizes that we’re invested in providing them accurate and actionable information about their performance, and in turn, they’re invested in the guest experience. From the easy installation to the in-depth training – working with the Avero team has been a pleasure.
Avero takes a complex set of data and analytics and condenses it into an easy to understand coaching model. This coaching model has helped us improve our guest service as well as our sales.
This is what sets Avero apart from other companies—you helped identify specific reporting needs and created an automated way for us to receive the information. You are saving me/my team hours (literally) in data-mining on a daily basis. You guys rock.
When I was deciding whether or not to participate in NY Restaurant Week for dinner service this summer, Avero gave me the information I needed in a matter of minutes. I was able to compare week to week for the past few years and quickly determined we would gain a considerable amount of sales by participating. Thank You Avero!
After doing my purchasing through Slingshot, I can walk out of the restaurant on Friday and know that, when I come back in on Monday, I won't have run out of anything and my meat walk-ins will be nearly empty.
Any responsible operator knows that data ultimately provides the difference between success and that of ineffective management in the hospitality industry. Avero Slingshot will give us much more visibility in to what drives our core business. Our flat Point-Of-Sale reports never gave us key insights to help us optimize our Sales, Labor expense and Service team.
One of the great components of the Avero program is that it has shown our management teams a better style of coaching & taking ownership for all team members. It has sharpened our skills to coach, develop and engage with every team member. Once a team member feels special, noticed, and major part of the team, they have a tendency to love what they do, and never think about leaving to go somewhere else.
I have used Avero for many years now and I would not be where I am without it.