Avero Single Server Mentoring is a Performance Management Solution designed to help front-line operators drive same store sales by improving the productivity of underperforming servers. Mentored server graduates, on average, improve their Average Check by 3% relative to the team average during the mentoring period. Knowing that your underperforming servers are being effectively mentored will allow you to sleep better at night. With Avero Single Server Mentoring, the operational issue that was costing you money now makes you money and your guests happier.
BENEFITS:
AUTOMATED INTELLIGENT ANALYSIS
We recognize the limited bandwidth that front-line managers have to analyze server productivity and work with servers to improve their performance. Avero Single Server Mentoring does all the work for you.
Proprietary Algorithm: Our algorithm combs through all of your data and finds the underperforming servers with the largest lost sales opportunity. We select mentoring candidates based on their opportunity to impact the guest experience - a combination of their difference below the team's average and the volume of guests they serve on average.
Weekly Server Insights: Weekly emails are automatically sent to front line operators that identify servers' individual areas of opportunity. Our algorithm highlights the two specific impact categories where each server has the most opportunity to improve compared to the team average.
Item Spotlight: Our Item Spotlight provides managers with the specific menu items each mentored server is underselling compared to their peers. This information pinpoints the areas in which a server should focus to improve their performance.
Automated Intelligent Mentoring Notes: Mentoring notes are emailed to managers and highlight actionable tips that can be utilized to directly improve server performance.
EASY TO EXECUTE
The Avero Single Server Mentoring program is a turn-key solution. Everything you need is emailed directly to you and your managers, so you don't have to log in to get the results you want. And, your dedicated Avero Account Manager facilitates the entire process and leverages Avero's industry-tested mentoring curriculum to help your front-line operators improve the performance of individual servers.
Certified Avero Trainers: During the 8-10 week programs, Certified Avero trainers review server and program performance to help managers stay on track and progress to the goal.
Bi-Weekly Progress Calls: Avero Certified trainers facilitate bi-weekly progress calls with your managers to review results, share best practices, and help you achieve success.
Avero's Four Courses Curriculum: Over the course of the program, your Certified Avero Trainer will review Avero's industry-tested curriculum to help managers become better mentors.
ROI-BASED ACCOUNTABILITY:
Restaurants run initiatives with the best intentions - but often don't have the time to measure success. Avero Single Server Mentoring allows you to easily track service improvements and a real-time return on investment.
Progress Reports: Measure each server's week-to-week improvement, incremental sales generated, incremental tips, and your return on investment.
Progress Speedometer: This tracks how a server has performed relative to his peers since the program started. Managers can monitor and track the server's overall relative performance to the goal throughout the program.
Visibility at all Levels: Progress reports are sent to managers, directors, and executives to ensure full visibility and accountability while quantifying impact.
