The Challenge:

As an upscale casual restaurant group with over 30 outlets, grossing $7-10M each, saw same-store sales were flat, add-on sales per guest were below industry average, and average check across the service staff was inconsistent.

Time to Take Action:

FOH Managers used Avero’s Service Solution to identify Servers that were under-performing their peers and offer targeted mentoring on a weekly basis

The Bottom Line:

In just two months, participating restaurants increased Average Check by 5% vs the prior year which equates to incremental annual revenue of $250,000 per restaurant.


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